Who We Are and What We Do
The Operational Excellence Shop leads, or coaches, leaders through resolution of complex business problems and change toward excellence, while placing special focus on building transferable strengths in the leadership team and new power in the discipline of business operations.
Operational Excellence is an element of organizational leadership that stresses the application of a variety of principles, systems, and tools toward a sustainable improvement in employee experience, customer experience, and operating profit/EBITDA.
Leaders new to operational excellence are often unsure how to define or approach it. Those same leaders often find it easier to recognize some of the common problems Operational Excellence solves or the benefits commonly realized from practicing it.
Operational Excellence Addresses:
Any of these challenges may be addressed between internal customers / departments, across the business in total, within a specified product or service or in a designated or new geography.
- Decreasing PROFIT
or lower-than-desired EBITDA
- Increasing COST
- Encumbered GROWTH
or difficulty penetrating
- Decrease in QUALITY
- Failure to meet on-time
- Decreasing, or generally low, employee
- Decreasing, or generally low, YIELD
- High VARIATION in
- Poor employee or
- Repeating, or frequently
- BUSINESS SYSTEM
- Pre-integration Operations
How We Deliver Value: The OpEx Shop Approach
Applying any, or all four, of the tenets of every proven business system.
Leveraging the underpinnings of the Danaher Business System’s “Policy Deployment” (similar to Hoshin Planning), strategy deployment visually leads teams through planning, budgeting and the measurable execution of the change (ie. deployment). One of a very few systems that bridges the gap from innovative thinking-to-measurable, positive results, in daily execution.
Organization design and employee alignment with company values, the business strategy and “what daily execution success looks like” are critical in realizing a happy productive workforce, return on employee investment (ROEI) and operational success.
Sometimes referred to as “daily work,” daily execution ensures your business’s revenue generating operation is functioning effectively with limited “waste,” measured simply and visually, maximizing net profit.
Root Cause and Counter Measure
Team structured problem solving is a common process (8 steps), language and tool kit enabling teams to more quickly identify, prioritize, contain and prevent ‘problems’ from reaching the customers; ultimately allowing faster return to revenue generating daily operation.
The “Big Picture”
Bill addresses the balance between transactional business processes and people while introducing the four lenses through which he coaches Operational Excellence: Daily Execution, Strategy Deployment (Policy Deployment), Root Cause Countermeasure and the Team (People).
Bill makes a clear distinction between the common failures of classic business strategy and strategy deployment (policy deployment). Critical to strategy deployment is the definition of breakthrough work(s) and the simple communication and tracking of annual breakthroughs and their respective targets to improve.
Bill speaks to the critical nature of day-to-day profitable business operations and its importance relative to breakthrough and strategy deployment. Further, Bill presents a simple example of a companywide visual management tool he uses to celebrate successes as well as identify business problems to potentially deploy root cause countermeasures against.
Root Cause Countermeasure
Bill addresses the frequent occurrence of problems and the criticality of deploying an effective team problem-solving method: Root Cause Countermeasure (RCCM). Team-structured problem-solving is a common eight-step process, language, and toolkit that enables teams to more quickly identify, prioritize, contain, and prevent potential problems from reaching customers, ultimately allowing faster return to, and greater focus on, revenue-generating daily operation.
Bill relates how he creates a reinforcing loop of positive behavior and positive execution through effective people strategy, tied to the business strategy. Bill also shares some insight into how he enables the team (employees) to better align with the business leadership, an action that leads to improved team performance and, ultimately, happier employees and customers.
Bill speaks to leaders of emerging and small-to-medium-size businesses through two case studies (emerging regions or markets, business recovery/business growth), explaining when to call on Operational Excellence.
What Our Clients Have to Say
Conceptually, everything is easy. Realizing any simple-to-grasp concept in actual practice, especially as you seek to do this as the leader of an organization, is supremely difficult. Bill Tansey has a gift for helping organizations cross over from the great concept to the brilliant execution.
A Time-tested Approach
The Operational Excellence Shop is heavily steeped in time-tested, Fortune 50 best practices and has realized success scaling those practices to meet the needs of emerging and middle-market businesses.