Who We Are and What We Do
The Operational Excellence Shop leads, or coaches, leaders through resolution of complex business problems and change toward excellence, while placing special focus on building transferable strengths in the leadership team and new power in the discipline of business operations.
Operational Excellence Addresses:
Any of these challenges may be addressed between internal customers / departments, across the business in total, within a specified product or service or in a designated or new geography.
- Decreasing PROFIT
or lower-than-desired EBITDA
- Increasing COST
- Encumbered GROWTH
or difficulty penetrating
- Decrease in QUALITY
- Failure to meet on-time
- Decreasing, or generally low, employee
- Decreasing, or generally low, YIELD
- High VARIATION in
- Poor employee or
- Repeating, or frequently
- BUSINESS SYSTEM
- Pre-integration Operations
How We Deliver Value: The OpEx Shop Approach
Applying any, or all four, of the tenets of every proven business system.
Leveraging the underpinnings of the Danaher Business System’s “Policy Deployment” (similar to Hoshin Planning), strategy deployment visually leads teams through planning, budgeting and the measurable execution of the change (ie. deployment). One of very few systems that bridges the gap from innovative thinking-to-measurable, positive results, in daily execution.
Organization design and employee alignment with company values, the business strategy and “what daily execution success looks like” are critical in realizing a happy productive workforce, return on employee investment (ROEI) and operational success.
Sometimes referred to as “daily work,” daily execution ensures your business’s revenue generating operation is functioning effectively with limited “waste,” measured simply and visually, maximizing net profit.
Root Cause & Counter Measure
Team structured problem solving is a common process (8 steps), language and tool kit enabling teams to more quickly identify, prioritize, contain and prevent ‘problems’ from reaching the customers; ultimately allowing faster return to revenue generating daily operation.
What Our Clients Have to Say
Bill has introduced new learning, skills, and tools that have helped us create a business system that ensures we get better as we get bigger.
A Time-tested Approach
The Operational Excellence Shop is heavily steeped in time-tested, Fortune 50 best practices and has realized success scaling those practices to meet the needs of emerging and middle-market businesses.