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Who We Are and What We Do 

The Operational Excellence Shop leads, or coaches, leaders through resolution of complex business problems and change toward excellence, while placing special focus on building transferable strengths in the leadership team and new power in the discipline of business operations.

Operational Excellence Addresses:

Any of these challenges may be addressed between internal customers / departments, across the business in total, within a specified product or service or in a designated or new geography.

Profit Loss and Operational Excellence

Profit
& Loss

PROFIT
COST
GROWTH
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OPEX FIXES:
  • Decreasing PROFIT 
    or lower-than-desired EBITDA
  • Increasing COST 
    of labor
  • Encumbered GROWTH 
    or difficulty penetrating
    new regions
Operational Performance and Operational Excellence

Operational Performance

QUALITY
DELIVERY
PRODUCTIVITY
YIELD
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OPEX FIXES:
  • Decrease in QUALITY
  • Failure to meet on-time
    DELIVERY expectations
  • Decreasing, or generally low, employee 
    PRODUCTIVITY
  • Decreasing, or generally low, YIELD
Team Performance and Operational Excellence

Team Performance

VARIATION
TEAM ALIGNMENT
PROBLEMS
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OPEX FIXES:
  • High VARIATION in
    work outcomes
  • Poor employee or 
    TEAM ALIGNMENT 
    with leadership
  • Repeating, or frequently
    new, PROBLEMS
Change and Operational Excellence

Leading
Change

TRANSFORMATION
BUSINESS SYSTEM
DUE DILIGENCE
INTEGRATION (PMI)
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OPEX FIXES:
  • Business 
    TRANSFORMATION
  • BUSINESS SYSTEM 
    deployment-or-lean conversion
  • Pre-integration Operations
    DUE DILIGENCE
  • Post-merger 
    INTEGRATION (PMI)

How We Deliver Value: The OpEx Shop Approach

Applying any, or all four, of the tenets of every proven business system.
Strategy Development

Strategy Deployment

Leveraging the underpinnings of the Danaher Business System’s “Policy Deployment” (similar to Hoshin Planning), strategy deployment visually leads teams through planning, budgeting and the measurable execution of the change (ie. deployment). One of very few systems that bridges the gap from innovative thinking-to-measurable, positive results, in daily execution.

Team

Team

Organization design and employee alignment with company values, the business strategy and “what daily execution success looks like” are critical in realizing a happy productive workforce, return on employee investment (ROEI) and operational success.

Daily Execution

Daily Execution

Sometimes referred to as “daily work,” daily execution ensures your business’s revenue generating operation is functioning effectively with limited “waste,” measured simply and visually, maximizing net profit.

Root Cause & Counter Measure (RCCM)

Root Cause & Counter Measure

Team structured problem solving is a common process (8 steps), language and tool kit enabling teams to more quickly identify, prioritize, contain and prevent ‘problems’ from reaching the customers; ultimately allowing faster return to revenue generating daily operation.

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What Our Clients Have to Say


Bill has introduced new learning, skills, and tools that have helped us create a business system that ensures we get better as we get bigger.

Wikipedia

A Time-tested Approach
to Excellence.


The Operational Excellence Shop is heavily steeped in time-tested, Fortune 50 best practices and has realized success scaling those practices to meet the needs of emerging and middle-market businesses.

It’s been done before. Let’s talk about doing it for you.

Find out if the OpEx Shop can build strengths in your leadership team and add new power in the discipline of business operations.