Who We Are and What We Do
The Operational Excellence Shop leads, or coaches, leaders through resolution of complex business problems and change toward excellence, while placing special focus on building transferable strengths in the leadership team and new power in the discipline of business operations.
Operational Excellence Addresses:
Any of these challenges may be addressed between internal customers / departments, across the business in total, within a specified product or service or in a designated or new geography.
Profit
& Loss
PROFIT
COST
GROWTH
- Decreasing PROFIT
or lower-than-desired EBITDA - Increasing COST
of labor - Encumbered GROWTH
or difficulty penetrating
new regions
Operational Performance
QUALITY
DELIVERY
PRODUCTIVITY
YIELD
- Decrease in QUALITY
- Failure to meet on-time
DELIVERY expectations - Decreasing, or generally low, employee
PRODUCTIVITY - Decreasing, or generally low, YIELD
Team Performance
VARIATION
TEAM ALIGNMENT
PROBLEMS
- High VARIATION in
work outcomes - Poor employee or
TEAM ALIGNMENT
with leadership - Repeating, or frequently
new, PROBLEMS
Leading
Change
TRANSFORMATION
BUSINESS SYSTEM
DUE DILIGENCE
INTEGRATION (PMI)
- Business
TRANSFORMATION - BUSINESS SYSTEM
deployment-or-lean conversion - Pre-integration Operations
DUE DILIGENCE - Post-merger
INTEGRATION (PMI)
How We Deliver Value: The OpEx Shop Approach
Applying any, or all four, of the tenets of every proven business system.
Strategy Deployment
Leveraging the underpinnings of the Danaher Business System’s “Policy Deployment” (similar to Hoshin Planning), strategy deployment visually leads teams through planning, budgeting and the measurable execution of the change (ie. deployment). One of very few systems that bridges the gap from innovative thinking-to-measurable, positive results, in daily execution.
Team
Organization design and employee alignment with company values, the business strategy and “what daily execution success looks like” are critical in realizing a happy productive workforce, return on employee investment (ROEI) and operational success.
Daily Execution
Sometimes referred to as “daily work,” daily execution ensures your business’s revenue generating operation is functioning effectively with limited “waste,” measured simply and visually, maximizing net profit.
Root Cause & Counter Measure
Team structured problem solving is a common process (8 steps), language and tool kit enabling teams to more quickly identify, prioritize, contain and prevent ‘problems’ from reaching the customers; ultimately allowing faster return to revenue generating daily operation.
What Our Clients Have to Say
Bill has introduced new learning, skills, and tools that have helped us create a business system that ensures we get better as we get bigger.
A Time-tested Approach
to Excellence.
The Operational Excellence Shop is heavily steeped in time-tested, Fortune 50 best practices and has realized success scaling those practices to meet the needs of emerging and middle-market businesses.
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Danaher Business System (DBS)
-
Toyota Production System (TPS)
-
Peter Senge’s The Learning Organization
-
General William Martin’s Teachings of U.S. Military Leadership
It’s been done before. Let’s talk about doing it for you.
Find out if the OpEx Shop can build strengths in your leadership team and add new power in the discipline of business operations.